Our aim is to give you the highest quality service at all times. We welcome feedback and if we receive a complaint we take it very seriously.
If you have a complaint you are invited to let us know as soon as possible. For further information in relation to our complaints policy and information about how you may make a complaint to the Legal Ombudsman and the time limits within which a complaint must be raised, please click here. A client may complain to the LeO if they are unhappy with our final response to their complaint or if their complaint has not been dealt with in eight weeks. The LeO’s website also provides a full list of those who have a right to complain, please click here.
The Legal Ombudsman provides information about which providers received a decision in the previous twelve months and whether they were required to give the consumer a remedy. Alternatively, you can contact the Legal Ombudsman on 0300 555 0333 or by email. The Legal Ombudsman publishes decisions made about legal service providers on this website.