Our aim is to give you the highest quality service at all times. We welcome feedback and if we receive a complaint we take it very seriously.

If you have a complaint you are invited to let us know as soon as possible. For further information in relation to our complaints policy and information about how you may make a complaint to the Legal Ombudsman please click here.

The Legal Ombudsman provides information about which providers received a decision in the previous twelve months and whether they were required to give the consumer a remedy. Alternatively, you can contact the Legal Ombudsman on 0300 555 0333 or by email. The Legal Ombudsman publishes decisions made about legal service providers on this website.

You should be aware that the Legal Ombusdman has a twelve month limit from the date of the act or omission about which you are complaining. We have regard to that timeframe and reserve the right not to deal with any complaints falling outside the twelve month time limit.